Frequently Asked Questions
What areas do you provide service to?
Please use the link below to view our service area. If you aren't sure whether or not we can come to your house, please input your address in the search bar above the map, and it will determine if your house is within our service area.
Are there any travel fees if you come to my house?
If you live within the 21784 ZIP code, there are no additional distance/travel fees. If you live outside the 21784 ZIP code, additional travel fees will be assessed based on distance in order to cover the cost of fuel. Additional fees will be clearly and concisely laid out for you before you schedule an appointment.
What payment methods do you accept?
On-Site Service
We accept Cash, Credit/Debit Card, PayPal (Friends & Family ONLY), and Venmo.
Drop-Off / Mail-In Service
We accept PayPal (Friends & Family ONLY), and Venmo.
We do NOT accept personal checks. Sorry for the inconvenience.
Can you repair or upgrade vintage computers?
If we can acquire the parts to repair your vintage computer, we should be able to perform basic repairs such as RAM, display, or processor replacements. As of 2023, we do not offer services that require soldering, including, but not limited to, battery repacking and capacitor replacements.
Do you offer gift certificates or discounts online?
LevelUp Computers & Technology is now pleased to announce that we now offer gift certificates. Give the gift of our best-in-class home IT services today! Please email levelup.erikj@gmail.com for more information.
You can find any current offers on one or more of the following pages:
Our "Special Deals" page (Will be updated first)
Our Facebook page (Most active social media account)
Our Instagram page (Crossposted from Facebook)
Our X (Formerly Twitter) page (Least active on here, requires login to view)
Do you offer IT services for businesses?
Unfortunately, we are not capable of providing IT services for businesses or business enterprises.