Terms of Service

Thank you for choosing LevelUp Computers & Technology for all of your home IT needs! Please make sure to read the terms of service for the service(s) you have requested from us, as it outlines the agreement(s) between LevelUp Computers & Technology (the "Company") and you (the "Customer").

LevelUp Computers & Technology - General Terms of Service

Welcome to LevelUp Computers & Technology! We're excited to help you with your computer repair needs. These Terms of Service ("Terms") outline the agreement between LevelUp Computers & Technology, located in Sykesville, Maryland (the "Company"), and you, the customer (the "Customer") regarding computer repair services. Please read these Terms carefully before requesting service. By requesting our services, you agree to be bound by these Terms.

1. New Clients:

Due to limited availability, the Company operates under a "red velvet rope" policy when it comes to accepting or declining potential clients. Potential clients are handpicked by the Company based on a variety of factors, including, but not limited to:

In short, we will only accept potential clients who fit our image of an "ideal client". Likewise, we will decline or even blacklist clients who do not fit that image, or whose lack of adherence to our image of an "ideal client" would prove detrimental to the Company or its associates.

2. Every Repair Requires Diagnosis:

No two computers are exactly alike. Even if you think you know what's wrong, a proper diagnosis is required before any repairs are performed.

3. Non-Refundable Diagnostic Deposit:

A minimum deposit equivalent to the first hour of service must be paid before any diagnostics or service will be performed. This fee is non-refundable. If you agree to the repair, the deposit will go towards the final service cost (excluding parts). Attempting to claim a refund on the deposit will result in being blacklisted from requesting future services.

4. Price Changes:

Prices listed in estimates or tickets are subject to change due to a variety of reasons, including but not limited to:

If a price changes, you, the Customer, will be responsible for the difference in cost.

5. Parts Payment and Ownership:

If repairs require parts, all parts must be paid in full before any service begins. The Company does not keep parts on-site. Parts are ordered specifically for your repair and are your property. The Company offers no warranties on parts, nor will they handle RMAs for the customer.

6. Tracking Repairs with Apogee:

All estimates, tickets, and appointments are created through our ticket tracking system, Apogee. This allows both you and the Company to track repairs efficiently. You can check your ticket status via the customer portal on our website.

7. Device Identification Stickers:

When you drop off or mail in your device(s), we will apply a sticker(s) with your ticket and customer information. This ensures your property is properly tracked and secured.

8. Appointment-Only Services:

All on-site/at-home services are by appointment only. We do not accept walk-ins.

9. Device Storage and Abandonment:

10. Invoice Payment and Late Fees:

(For On-Site/At-Home) Invoices must be paid in full within 30 days. Late fees will be assessed for overdue invoices. Invoices over 90 days delinquent may be sent to collections.

11. Warranties:

The Company offers no warranty on parts. However, a 30-day limited warranty is offered on labor, effective from the ticket completion date.

12. Reviews and Online Conduct:

We value honest reviews and hope to provide you with five-star service. If you're unhappy, please contact us before leaving a negative review (three stars or below). We appreciate the chance to address your concerns.

We will not tolerate defamatory reviews or reviews from individuals who have not done business with us. If we find a demonstrably false review, we will pursue legal action to recover any damages and protect our brand.

13. Chargebacks and Legal Action:

Issuing a successful chargeback will result in being blacklisted from future services, and the Company may pursue legal action to recover damages.

14. Right to Refuse Service:

The Company reserves the right to refuse service to any customer, for any reason. This includes being disrespectful or threatening towards the Company and its associates.

15. Questions:

If you have any questions regarding these Terms, please contact LevelUp Computers & Technology before requesting our services.


Additional Terms of Service

The following terms of service are applied only to their respective services. They are applied in addition to the General Terms of Service as laid out above.

Custom PC Builds

Welcome to LevelUp Computers & Technology! We're excited to build your dream PC. These Terms of Service ("Terms") outline the agreement between LevelUp Computers & Technology, located in Sykesville, Maryland (the "Company"), and you, the customer (the "Customer") regarding custom PC builds. Please read these Terms carefully before placing your order. By placing your order, you agree to be bound by these Terms.

1. Custom Builds - No Refunds or Returns:

Custom PCs are bespoke, one-of-a-kind creations built to your exact specifications. Therefore, the Company cannot and will not accept returns of custom-built PCs. This includes all parts and labor.

2. Price Changes:

Prices listed in estimates are subject to change due to a variety of reasons, including but not limited to:

If a price changes, you, the Customer, will be responsible for the difference in cost.

3. Opened Parts - No Returns or Refunds:

Once a part's packaging is opened, defined as having any seals or stickers torn or removed, there are absolutely no returns or refunds under any circumstances.

4. Testing and Completion:

Completed builds undergo basic functionality testing (power on, video display, mouse/keyboard input). Once complete, there are no refunds or returns under any circumstances. Attempting to request a refund will result in being blacklisted from future services.

5. Parts Procurement and Ownership:

The Company does not keep parts on-site. Parts are ordered specifically for your build and are your property. The Company offers no warranties on parts, nor will they handle RMAs (Return Merchandise Authorizations) for the customer.

6. Payment:

No parts procurement or labor will begin until the full cost of parts and labor is paid. If payment is not received within 15 days of signing off on the estimate, your build will be forfeited, the estimate voided, and you may be blacklisted from future services.

7. Warranties:

The Company offers ZERO warranty on parts and/or the completed PC build. A limited 30-day warranty on labor is effective from the date the build is completed and tested.

8. Right to Refuse Service:

The Company reserves the right to refuse service to any customer, for any reason. This includes being disrespectful or threatening towards the Company and its associates.

9. Questions:

If you have any questions regarding these Terms, please contact LevelUp Computers & Technology before placing your custom PC build order.

Custom iPod Builds

Welcome to LevelUp Computers & Technology! We're excited to build your one-of-a-kind custom iPod! These Terms of Service ("Terms") outline the agreement between LevelUp Computers & Technology, located in Sykesville, Maryland (the "Company"), and you, the customer (the "Customer") regarding custom iPod builds. Please read these Terms carefully before placing your order. By placing your order, you agree to be bound by these Terms.

1. Custom Builds - No Refunds or Returns:

Custom iPod builds are bespoke, one-of-a-kind creations tailored to your specific needs and desires. Therefore, the Company cannot and will not accept returns of custom-built iPods.

2. Opened Parts - No Returns or Refunds:

Once a part's packaging is opened, defined as having any seals or stickers torn or removed, there are absolutely no returns or refunds under any circumstances. This applies to all parts used in your custom iPod build.

3. Testing and Completion:

Completed iPods undergo rigorous testing on both a Mac computer running macOS and a PC running Windows to ensure full functionality. Once complete, there are absolutely no refunds or returns under any circumstances. Attempting to request a refund will result in being blacklisted from future services.

4. Parts Procurement and Ownership:

The Company does not keep iPod parts on-site. Parts are ordered specifically for your build and are your property. The Company offers no warranties on parts, nor will they handle RMAs (Return Merchandise Authorizations) for the customer.

5. Payment:

No parts procurement or labor will begin until the full cost of parts and labor is paid. If payment is not received within 15 days of signing off on the estimate, your build slot will be forfeited, the estimate voided, and you may be blacklisted from future services.

6. Warranties - No Warranty on Custom iPods:

Due to the custom nature of the build and the use of potentially older components, the Company offers no warranty on the completed iPod. The rigorous testing ensures functionality on our computers. However, this does not guarantee functionality on your specific computer.

7. Understanding Compatibility and Troubleshooting:

Here's why compatibility issues can arise, and what you, the customer, are responsible for:

8. Right to Refuse Service:

The Company reserves the right to refuse service to any customer, for any reason. This includes being disrespectful or threatening towards the Company and its associates.

9. Questions:

If you have any questions regarding these Terms, please contact LevelUp Computers & Technology before placing your custom iPod build order.


3D Printing Services

Welcome to LevelUp Computers & Technology! We're glad that you chose us for your 3D printing needs. These Terms of Service ("Terms") outline the agreement between LevelUp Computers & Technology, located in Sykesville, Maryland (the "Company"), and you, the customer (the "Customer") regarding 3D printing services. Please read these Terms carefully before placing your order. By accessing "PrintGenius", our online print request system, and requesting a 3D Print from LevelUp Computers & Technology ("the Company"), you ("the Customer") acknowledge and agree to the following terms:

1. Print Approval:

The Company has the final say in approving or denying 3D print requests. Requests that will NOT be approved include:

2. Payment:

Payment is required before any printing begins. The only approved payment method is credit/debit card via online payment (fees may apply). Cash, checks, PayPal, or Venmo are not accepted for 3D Printing Services.

3. Print Failure due to Power Outage:

If a print fails due to a power outage, the Company will restart the print at no cost to the customer under the following conditions:

If there's not enough filament remaining (condition 3), the customer may be charged extra for additional material to ensure print completion.

4. Print Failure Policy:

5. Customer-Caused Printer Damage:

If a customer, intentionally or unintentionally, submits a print file that damages any of the Company's 3D printers, the customer will be:

6. Right to Refuse Service:

The Company reserves the right to refuse service to any customer, for any reason. This includes being disrespectful or threatening towards the Company and its associates.

7. Questions:

If you have any questions regarding these Terms, please contact LevelUp Computers & Technology before submitting a 3D print request.